General Conditions

Reservation Procedures:
Simply call, write or fax us with your inquiry. When you ask for a tailor-made package or some additional services, we will send you the final invoice and all details about requested services and will ask for your confirmation.

Rates:
Prices include all services listed in the package program or sent to you for tailor-made program. Golf Planet reserves the right to make any adjustments to the prices arising from any change in the VAT rate (currently 19%) or other circumstances.

Conditions of payment:
Full advance payment for all services is required as follows:
Groups (10 and more people) – 30 days prior to arrival
Individuals - 10 days prior to arrival

  • Bank transfer
  • Cheque
  • Credit card - MasterCard, EuroCard, Visa and Visa Electron
    (There will be a 2% banking charge of the total amount of your booking(s) when paying by credit card).
  • PayPal payments possible
  • Cash (we accept Euros at our office)

The sending side covers the banking charges of both banks. Golf Planet has the right to cancel the booking if the payment has not been received within the agreed terms.
In some special cases, other conditions of payment can be negotiated.

Cancellation fees:
groups (10 and more people)
30 days prior to arrival ….. free of charge
29-16 days prior to arrival ..25% of total price
15-8 days prior to arrival …40% of total price
less then 7 days or no show ... 100% of total price

Cancellation fees:
individuals
7 days prior to arrival ………… free of charge
7-1 days prior to arrival ……….. 50% of total price
less then 1 day or no show …….. 100% of total price

Refunds:
Refunds against insufficient services rendered by Golf Planet have to be claimed by the client in person immediately from Golf Planet, or through the foreign Travel Agency which has arranged the services with Golf Planet, in writing and within 1 month from the day on which the event occurred. Assessment and settlement of claims is carried out according to the rates and procedures given by Czech law.

Insurance:
Please make sure that you have full and comprehensive insurance including a loss and damage of luggage.


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